If a porter at a Warren Henry Auto Group store dings a car, the dealership doesn’t pay for it. If a porter has to work overtime, the dealership doesn’t pay for it. If a porter doesn’t show up for work, another one is called in, and the dealership doesn’t have to deal...

An automotive business is only as strong as its employees. Within the automotive industry, human resources departments are tasked with identifying, recruiting and developing talent that ranges from cashiers to mechanics to managers and senior leaders. By remaining...

The costs may be hidden, but they are still there. That alone should motivate you to treat your staff well. You’ll hear people talk about the high cost of turnover, but when you try to press for the actual costs they don’t really know. It seems like a mysterious thing...